IBIS Bindery Systems - Our Service

Our 'Gold Service' package

Machine packing and transportation to the end-customer
System installation and commissioning at the end-customer site (typically 1-2 weeks depending on machine configuration and options)
Completion of pre-agreed production tests
Training of machine operators
Free-of charge post-installation telephone technical support for the first 12 months

Our 'Premium Service' package

available only in North America via our distributor Best Graphics Group based in Milwaukee

Note: IBIS Smart-binder systems sold by Best Graphics in N.America are accompanied by technical support from a Best Graphics Smart-binder specialist based in the USA.

Machine packing and transportation to the end-customer site, including importation taxes and duties
System installation and commissioning at the end-customer site (typically 1-2 weeks depending on machine configuration and options)
Training of machine operators (normally 2 days)
5-day intensive maintenance training course (for the end customer and/or the local support provider)
Successful completion of pre-agreed production tests
Free of charge technical support from Best Graphics for the first 6 months, including on-site visits after the agree escalation procedure has been followed, followed by a further 6 months of free telephone technical support from Best Graphics

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First Class Support

Highly skilled and experienced IBIS engineering support available
Support contracts with Digital Printer manufacturers enable you to receive first-level support as part of a complete printing/finishing system
Comprehensive Operator, Maintenance and Parts documentation (manuals)
Application and product support by phone and e-mail
Continued development of features and benefits to help you stay ahead of your competition

Integrated Bindery Systems

Our Service

Our 'Gold Service' package

Our 'Premium Service' package

First Class Support

IBIS Customized Finishing Solutions