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Our "Gold Service" package
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Our "Premium Service" package
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- Machine packing and transportation to the end-customer
- System installation and commissioning at the end-customer site
(typically 1-2 weeks depending on machine configuration and options
)
- Completion of pre-agreed production tests
- Free-of charge post-installation telephone technical support for
the first 12 months
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(available only in North America
via our distributor Best Graphics Group based in Milwaukee) |
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Note : IBIS Smart-binder systems sold by Best Graphics in N.America
are accompanied by technical support from a Best Graphics Smart-binder
specialist based in the USA.
- Machine packing and transportation to the end-customer site, including
importation taxes and duties.
- System installation and commissioning at the end-customer site
(typically 1-2 weeks depending on machine configuration and options
)
- Training of machine operators (normally 2 days)
- 5-day intensive maintenance training course (for the end customer
and/or the local support provider)
- Successful completion of pre-agreed production tests
- Free of charge technical support from Best Graphics for the first
6 months, including on-site visits after the agree escalation procedure
has been followed, followed by a further 6 months of free telephone
technical support from Best Graphics.
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Providing first-class support
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- Highly skilled and experienced IBIS engineering support available
- Support contracts with Digital Printer manufacturers enable you
to receive first-level support as part of a complete printing/finishing
system
- Comprehensive Operator, Maintenance and Parts documentation (manuals)
- Application and product support by phone and e-mail
- Continued development of features and benefits to help you stay
ahead of your competition
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