Lellyett and Rogers, Nashville, USA - Customer Feedback

L& R purchased a customized Smart-binder system which was installed in 2019 for Medical Insurance booklet production. The system includes three separate sheet feeders: a 'guts' feeder, a feeder for NCR sheets and a cover feeder. Each booklet is made from a different combination of these three types of sheets.

Jeff Simmonds (L & R VP, Client and Technology Integration) comments as follows:

L&R (Lellyett and Rogers) is a leading supplier of niche services to the US healthcare industry. One of our largest clients develops booklets to facilitate patient intake and education while maintaining regulatory compliance in the home healthcare industry.

To meet our client's unique needs, we needed to produce booklets with a variable number of perforated NCR pages that must be processed without marking. The only supplier able to deliver such a solution was IBIS Bindery Systems using a special customized 'Smart-binder SB-3' system with three separate sheet feeders, one for the 'guts' sheets, one for the NCR sheets, and one for the cover sheets, all printed on Canon printers. IBIS was able to modify the Smart-binder to avoid marking the NCR pages. The feeding of the three different types of sheets in the correct sequence for each booklet is controlled by reading a 2D code printed on each sheet.

Booklets containing up to 72 pages are bound using IBIS's patented ISG cold glue binding system which is a higher quality alternative to conventional wire stapling and produces stronger and flatter booklets. We also use the IBIS Smart-binder to produce stacked 'signatures' ('book blocks') which are subsequently loaded into a perfect binder when thicker books are needed. The new Smart-binder is in operation 16 hours a day and we have been impressed with its flexibility, durability and performance.

IBIS has been extremely helpful and professional in creating this special new system to meet our needs. As our business grows and our finishing needs increase, we look forward to acquiring a second IBIS Smart-binder.

John Cracknell and Jeff Simmonds in front of the L & R Smart-binder