Orders for IBIS spare parts
IBIS Smart-binder Spare Part order procedure
All spares orders are processed in accordance with fully documented internal procedures designed to meet the required ISO9001 standards
Spare parts may be ordered from IBIS UK by any of the following means:
All orders are acknowledged by fax or e-mail within one working day of receipt.
After receipt of a parts order we will send a Parts Order Acknowledgement. This will contain the following information:
All parts shipments are packed in suitable protective packaging.
When the parcel is dispatched invoices and relevant documentaton are included. A package list of parts is attached to the parcel.
All goods are supplied ex-works and shipped as instructed by the customer in accordance with Incoterms 2000.
IBIS can also send parcels on the customer's behalf using UPS, and add shipping charges to the invoice. Alternatively we can ship using the customer's preferred shipper - UPS, DHL etc, on the customer's account.
The invoice is sent to the customer on the shipment date. Payment terms are 30 days from invoice date.
All spare parts supplied are covered by a 12 month warranty from date of invoice.
Procedure for Standard Spares Orders
A Standard Spares Order is for replacing stock or non-urgent parts.
If orders are received after 10.30 hrs UK time the order will be processed the following working day.
Ex-stock items will be dispatched in a consolidated order.
For items that are not ex-stock a dispatch date will be advised.
Note: A minimum order value of €65 (Euros) applies if the order is chargeable to the customer (i.e. the machine is not under warranty).